club388Privacy Policy

This page describes what we collect when you use club388 on your Android phone, iOS device, or desktop browser, and how we keep that data protected. When you create a club388 account, verify your identity, or deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect information to comply with law, prevent fraud, and operate our platform. We treat this data with encryption standard matching banking partners.

We are transparent about what we collect, why we collect it, and how long we store it. Your personal details, account history, and payment information are kept separate and encrypted. We do not sell your data to advertisers or marketing firms. We share data with third parties only where required by law or to process your transactions.

Your privacy rights on club388 include the ability to request a copy of your data, ask us to correct inaccuracies, or request deletion within regulatory limits. This policy applies to all users accessing club388 from Jakarta, Surabaya, Bandung, Medan, or any supported jurisdiction.

What Data We Collect and How We Use It

When you open club388 on your phone, we collect your email, password hash, and IP address. During account verification, we request your full name, date of birth, national ID number or passport number, and a photograph of your identity document. This information is mandatory to comply with anti-money-laundering regulations and prevent underage access. We do not share identity documents with third parties unless required by law enforcement.

When you deposit on club388, we collect the payment method you select—DANA, e-wallet, mobile banking, local payment, online payment, or your bank details for e-wallet, mobile banking, local payment, online payment, e-wallet transfers. We store your payment method only to process deposits and withdrawals; we never use it for unrelated transactions. We log the date, time, and amount of each transaction. Your transaction history is stored in encrypted form and accessible only to you and our compliance team.

We collect device information—your phone model, operating system version, browser type—to optimise club388 for your screen and connection speed. We log how long you are logged into club388 and when you place bets or withdraw. This data helps us detect suspicious activity and prevent unauthorised access.

Identity documents: Stored encrypted and separate from payment details. Never shared without legal requirement.
Payment methods: Used only to process deposits and withdrawals. Not used for marketing or unrelated transactions.
Login activity: We log when you access club388, your device details, and your IP address to detect fraud.
Transaction history: Encrypted and retained for 7 years to comply with financial regulations.

Third Parties and Data Processors

We use external processors to deliver club388. Our servers may be located outside Indonesia—typically in Singapore or Australia—to provide fast, reliable service. Our payment processor partners handle mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers; these partners have their own privacy policies and may retain transaction records for longer than we do. We select processors that meet international data protection standards.

We do not sell your data to marketing agencies, brokers, or data brokers. We do not use your information to build advertising profiles. During Idul Fitri, Idul Adha, or Imlek, our support team may be reduced, but data processing and withdrawal reviews continue without delay.

Data location: We store your data in encrypted databases outside Indonesia for security and performance. Your data remains confidential and subject to this privacy policy regardless of location.

Your Rights on club388

You have the right to request a copy of all data we hold about you—your identity documents, transaction history, login records, and payment methods. To request a data copy, email our support team with your club388 account email address. We provide the copy within 30 days in a standard, portable format.

You may ask us to correct inaccurate data in your account—for example, if your registered address is outdated. You may request deletion of your account and associated data, subject to regulatory requirements. We retain transaction records for 7 years to comply with financial regulation, even after deletion. Your identity documents are kept for verification purposes and cannot be deleted while your account is active.

If we suspect fraud or a breach of our terms, we may suspend your account pending investigation. We notify you by email if your account is suspended or deleted. You have the right to dispute our decision through our support team.

Cookies and Tracking

When you access club388 on a browser, we use cookies to remember your login state and store your session. These are "essential" cookies required for club388 to function; they do not track you across other websites. You can disable cookies in your browser settings, though this may prevent login or deposit functionality on club388.

We do not use third-party analytics cookies that follow your behaviour across the internet. We do not embed advertising pixels or tracking scripts on club388.

Contact and Data Subject Requests

If you have questions about our privacy practices, want to request your data, or wish to exercise any of your privacy rights, contact our support team via email. Include your club388 account email address and the specific request (copy, correction, or deletion). We respond within 10 business days. For complaints about how we handle your data, you may also file a report with your local data protection authority if one exists in your jurisdiction.

We may update this privacy policy from time to time. We notify you of material changes by email or through a notice on club388. Your continued use of the platform after such notice constitutes your acceptance of the updated policy.